Welcome to PerfectCloud

below is our refund policy, we advice you go through it carefully, if you have any question about it, kindly contact our Support Team for help

Refund Policy

Thank you for purchasing our product/service. We strive to provide high-quality content and a positive learning experience. However, we understand that circumstances may arise where you may need to request a refund. This refund policy outlines the conditions under which refunds will be granted.

 

  1. Eligibility for Refunds:

   1.1. Refunds will only be considered within 5 days from the date of purchase.

   1.2. To be eligible for a refund, you must provide proof of purchase, such as an order number or receipt.

   1.3. Refunds are applicable only for individual purchases and not for bulk or corporate licenses.

   1.4. Refunds are not applicable to video tutorials that have been partially or entirely consumed or downloaded.

 1.5. Refunds are not applicable to services rendered and confirmed. However, if you have any adjustment of our services, kindly contact our Support Team for assistance.

 

  1.  Grounds for Refunds:

   2.1. Technical Issues: If you encounter technical difficulties with accessing or viewing the video tutorials due to reasons beyond your control, such as server outages or video playback issues, you may be eligible for a refund. However, we encourage you to seek Support Team from our customer service team first to address any issues.

   2.2. Dissatisfaction with Content: If you are dissatisfied with the quality or relevance of the video tutorials, you may request a refund. However, we highly appreciate if you could provide specific feedback on the aspects that did not meet your expectations to help us improve our content.

 

  1. Refund Process:

   3.1. To request a refund, please contact our customer support team at {{admin_email}} within the eligible refund period.

   3.2. Provide the necessary details, including proof of purchase, a description of the issue, and any relevant supporting documentation.

   3.3. Our customer support team will review your request and respond within a reasonable timeframe.

   3.4. If your refund request is approved, we will initiate the refund to your original payment method within 14 days.

 

  1. Non-Refundable Items:

   4.1. Subscriptions: Refunds are not applicable to video tutorial subscriptions. However, you can cancel your subscription at any time to avoid future charges.

  4.2. Downloadable products/ courses/ books are not applicable for refund. However, if in the case of difficulties to access the  video/product/courses/E-book,/pdf, you can simply contact our Support Team for assistance. 

   4.2. Promotional or Bundled Offers: Refunds are not applicable to video tutorials purchased as part of a promotional or bundled offer, unless otherwise stated at the time of purchase.

 

  1. Modifications:

   5.1. We reserve the right to modify or amend this refund policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

   5.2. It is your responsibility to review this policy periodically to stay updated on any revisions.

 

If you have any questions or concerns about our refund policy, please contact our customer support team at {{admin_email}}. We are here to assist you and ensure your satisfaction.